Frequently Asked Questions

Yes, all our phones are 100% brand new, genuine, and come with original manufacturer warranty. We source directly from authorized distributors and provide authenticity certificates with every purchase.

Yes, we provide a comprehensive 1-year warranty on all our products. This covers manufacturing defects and includes free repairs or replacement. Additionally, most products come with manufacturer warranty.

Yes, our website shows real-time inventory. If a product is out of stock, you can sign up for notifications when it becomes available. You can also call our store directly to check availability.

We deliver nationwide across Nigeria:
Lagos: Same-day delivery for orders before 2 PM
Other States: 2-3 business days
Free shipping on orders over ₦50,000

Once your order is shipped, you'll receive a tracking number via SMS and email. You can track your order on our website or contact our customer service for updates.

Currently, we only ship within Nigeria. However, we're working on expanding our delivery services to other West African countries in the near future.

We offer a 30-day return policy for unused products in original packaging. For defective products, we provide immediate replacement under warranty. Return shipping is free for defective items.

Contact our customer service within 30 days of purchase. Provide your order number and reason for return. We'll guide you through the process and provide a return label if applicable.

Warranty does not cover:
• Accidental damage (drops, liquid damage)
• Unauthorized repairs or modifications
• Normal wear and tear
• Software issues caused by user
• Theft or loss